Pics from Step up or Lose out: Kobe Bryant in MNL 2011
Interesting article by Adaptive Path’s Peter Merholz (@peterme) on the inherent impoliteness of putting a display panel between a customer and a sales associate.
He also talks about how Apple Stores disrupt this entire model by enabling *every* store employee to be his/her own Point of Sale (via tablets, iPhones and http://squareup.com)
I think this problem becomes even more relevant to customer service “transactions”. If you’ve ever stood idly for what feels like an eternity while a Hotel receptionist furiously taps on a keyboard to confirm your reservation, you know what I’m talking about.
Duuudes. Chillax! If you want loyalty, you need engagement. You know what’s a killer move to build engagement with ‘the digital consumer’ (we’ve got that poor sucker’s brain in a jar in our lab, and we’ve already scanned it into our MacBooks)? You know what really builds marketing synergies, and drives brand equity? Social media!! We’ve got it–let’s let people ask President Obama questions!! On Twitter!! Look: think about it: it’ll only take a day, and you’ll be seen as a hero. It’s perception over reality — and that’s what it’s always been about.
HAHAHA This is funny because it sounds exactly like something *I* would say!
…Wait a minute, this actually really sad.
This pretty much sums up how I solve ALL my problems. I mean if I were to edit this flowchart and replace “Peggy” with “My Wife” and “Pete Campbell” with “A dude named Carl” this would be spot on.
I have spent a great deal of time observing young college girls. Before I was married (and before the court legally prohibited me to. As it turns out, “accidentally” looking at a girl through her bed room window is a criminal offense. Especially if it involves a tree and a pair of binoculars) doing so gave me, to some extent, carnal satisfaction; nowadays though, my observations lead to genuine, unadulterated fascination. However, said fascination is fleeting and usually becomes pure, searing annoyance in a span of 5 short minutes.
For a long time, I’ve failed to put a finger on what exactly it is about younger girls that annoys the living shit out of me but I think I finally figured it out. And girls, I know you probably think you’re being cute, but the shit below? It needs to stop.